Establish Good Rapport with The Insurance Adjuster

Sally Morin discusses the first of the five most important things she think you must do when you negotiate a settlement in your personal injury case: establish good rapport with the insurance adjuster working on your case.

My personal belief is that insurance companies care about one thing. Profits! However, there are actually many people who work in the insurance industry who do care about people and believe their job is to help compensate injured persons. Don’t get me wrong - I have come up against my share of unfriendly, robotic and even downright rude insurance adjusters. However, I like to give each one the benefit of the doubt at the inception of her communication with them. I recommend that your initial conversation with the insurance adjuster in your case be a pleasant and cordial one. Don’t be fooled into thinking that the adjuster is “on your side” or out for your best interests, but DO treat the adjuster like another human being who is just doing their job.

You might be surprised to find out that he or she is actually really pleasant to deal with. However, too many times, I have had clients come to me after they tainted the relationship with the adjuster and ask me to “save” their case. Even if your personalities clash, do your best to be REALLY REALLY nice to the adjuster. After all, when all is said and done, he or she will be the one writing you the check.

If you have any questions about a particular personal injury case, please submit your case for review by the experienced personal injury team at Sally Morin Law. We are top-ranked personal injury attorneys with offices in San Francisco, Los Angeles, Oakland, and San Jose.

This video and accompanying text is not intended to be a source of legal advice for any purpose. Prior results do not guarantee a similar outcome. The information in this video and text does not constitute a guarantee, warranty or prediction regarding the outcome of your case.